LeoVegas Casino Terms of Use

These Terms of Use (“Terms”) constitute a binding legal agreement between you (“you” or “member”) and the operator of LeoVegas Casino (“the company”, “the platform”, or “the service”). By registering an account, accessing the website at www.leovegas.com, or using any related URLs, mobile platforms, or applications licensed to the company, you accept and agree to be bound by these Terms in full.

If you do not agree with any provision of these Terms, you must not create an account or use the services.

1. Scope and application

1.1. Covered services
These Terms apply to your use of all gaming services offered by LeoVegas Casino in Canada, including but not limited to casino games, live casino, and sports betting, accessed via internet, mobile, or other digital platforms.

1.2. Supplementary terms
Specific products, promotions, and payment methods may be subject to additional terms and conditions. Where supplementary terms conflict with these general Terms, the supplementary terms prevail for the specific service or promotion to which they relate.

2. Eligibility and account registration

2.1. Age and legal capacity
You must be of legal age to gamble in your province or territory of residence and have the legal capacity to enter into a binding contract. It is your responsibility to ensure that participation in gaming activities complies with all applicable laws in your jurisdiction.

2.2. Geographic restrictions
Due to licensing restrictions, access to an account and participation in gaming activities is only permitted while you are physically located within Canada. Access from outside Canada may be restricted or blocked in accordance with licensing obligations and geolocation controls.

2.3. Accurate information
You must provide complete, accurate, and up-to-date personal information during registration and promptly update any changes. Providing false, incomplete, or misleading information constitutes a material breach of these Terms and may result in account suspension or closure.

2.4. Single account
You are permitted to hold only one member account. Creating multiple accounts is prohibited and may result in closure of all related accounts and forfeiture of balances.

3. Account security and user obligations

3.1. Confidentiality
You are solely responsible for maintaining the confidentiality of your username, password, and other account details. Login credentials must not be shared with any third party.

3.2. Unauthorized use
You must notify the company immediately if you become aware of any unauthorized use of your account or any breach of security. The company is not liable for any loss arising from unauthorized use of your account prior to such notification.

3.3. Prohibited conduct
You agree not to:

• Use the services for any unlawful purpose or in breach of any applicable regulation.
• Employ VPNs, proxies, or any other tools to disguise location or circumvent geographic or self-exclusion restrictions.
• Engage in fraudulent, collusive, or abusive activity.
• Reverse-engineer, decompile, or otherwise attempt to derive source code from any software provided by the platform.

4. Responsible gambling and account closure

4.1. Responsible gambling tools
Responsible gambling tools, including but not limited to deposit limits, loss limits, and self-exclusion options, are available through account settings or by contacting customer support.

4.2. Closure for gambling addiction
Member accounts closed for gambling addiction reasons are closed for a minimum of five (5) years. Such accounts may only be reopened or reactivated under conditions determined by the company and in accordance with applicable responsible gambling regulations.

4.3. Voluntary and involuntary closure
You may request voluntary closure of your account at any time. The company may suspend, restrict, or close an account at its discretion if there is a belief that these Terms have been breached, that fraudulent or abusive activity has occurred, or if required by law or regulatory directive.

5. Deposits, withdrawals, and financial transactions

5.1. Accepted payment methods
The platform accepts various payment methods for deposits, which may include Visa, Mastercard, Interac, Instant Bank Transfer, and Apple Pay (deposits only). The availability of specific methods and associated transaction limits may vary and is subject to change.

5.2. Minimum and maximum limits
Each payment method is subject to minimum and maximum transaction amounts. These limits are displayed in the cashier section of your account and in the help center. You are responsible for ensuring that transactions comply with these limits.

5.3. Verification and anti-money laundering
The company is required by law to verify your identity and, where applicable, the source of funds. You must provide requested documentation (such as proof of identity, address, and payment method) promptly. Failure to complete verification may result in restrictions on deposits, withdrawals, or account access.

5.4. Processing times and fees
Withdrawal processing times depend on the chosen method and the completion of all verification requirements. The company does not charge fees for deposits or withdrawals; however, third-party payment providers may impose their own charges.

6. Bonuses and promotions

6.1. Promotional terms
All bonuses, promotions, and special offers are subject to specific terms and conditions, which may include wagering requirements, eligible games, maximum bet limits, and expiry periods. These terms are published alongside each promotion and form part of these Terms.

6.2. Abuse and forfeiture
The company may withhold, cancel, or reclaim any bonus or promotion, and void associated winnings, if it is determined that the offer has been abused, that promotional terms have been breached, or that irregular play patterns have occurred.

7. Game rules and results

7.1. Game-specific rules
Each game offered on the platform is governed by its own rules, paytables, and return-to-player (RTP) information, which are accessible within the game interface or through the help center. Your participation in any game constitutes acceptance of the applicable game rules.

7.2. Malfunctions
In the event of a game malfunction, all affected bets and payouts are void. The company will endeavor to resolve technical issues promptly but is not liable for losses arising from software errors, server downtime, or connectivity problems beyond reasonable control.

7.3. Disputes
If you dispute a game result or transaction, you must notify the company within a reasonable time. The matter will be investigated using transaction logs and game records. A decision made in good faith and in accordance with these records is final.

8. Intellectual property

All content on the website and applications, including software, graphics, logos, text, and trademarks, is owned by or licensed to the company and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the services for personal, non-commercial purposes only. Any unauthorized use of intellectual property is prohibited.

9. Limitation of liability

9.1. Service availability
Uninterrupted or error-free access to the services is not guaranteed. Services may be suspended or withdrawn for maintenance, upgrades, or regulatory reasons without prior notice.

9.2. Exclusions
To the fullest extent permitted by law, the company is not liable for:

• Indirect, incidental, or consequential losses.
• Loss of profits, data, or business opportunities.
• Losses arising from your breach of these Terms.
• Losses resulting from circumstances beyond reasonable control.

9.3. Maximum liability
The total liability of the company to you in connection with these Terms, whether in contract, tort, or otherwise, shall not exceed the amount of funds held in your account at the time the claim arises.

10. Privacy and data protection

Your personal data is collected, processed, and stored in accordance with the Privacy Policy, which is incorporated into these Terms by reference. By using the services, you consent to the collection and processing of personal data as described in the Privacy Policy.

11. Amendments

The company may amend these Terms at any time. Material changes will be communicated via email, account notification, or a prominent notice on the website. Continued use of the services after such notice constitutes acceptance of the revised Terms.

12. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws applicable in the jurisdiction where the company is licensed to provide services in Canada. Any disputes arising from or related to these Terms or your use of the services shall be resolved in accordance with the dispute resolution procedures set out in the help center or as required by the relevant regulatory authority.

13. Contact and support

Questions about these Terms or requests for assistance may be directed to customer support through the channels provided in the help center at help.leovegas.com/hc/en-ca or via the contact options available on the website.

By creating an account and using LeoVegas Casino services, you acknowledge that you have read, understood, and agreed to these Terms of Use in their entirety.